In this session, Goldberg shares valuable research findings and related insights on HR and talent management systems.  Goldberg's presentation is based on customer satisfaction data from 900 end-customer organizations, briefings with a wide range of HR technology providers, and qualitative interviews with many organizations who have implemented these solutions. 

He covers which types of system capabilities have the biggest impact on creating and maximizing business value, as well as those that are under-performing – and the typical causal factors from both the solution provider and customer perspectives.  Goldberg also provides valuable information on key solution providers who are committed to addressing perceived capability gaps, based on recent or planned product releases.